Mercure Eastgate Hotel - Oxford

Great staff, very clean and spacious rooms, excellent location

Friendly and helpful staff. Great location and a nice room. They allowed us to park a little longer at no extra cost.

No toothpaste, and had to pay to park.

Fabulous location, quiet, very central but has a carpark, great decoration, nice communal areas

buffet breakfast is very expensive £16.50 for a bowl of cereal and a glass of OJ. Organisation of the carpark was not great - staff did not know which key was for which car, and on departure from the hotel i was delayed as I was blocked in by a car and the owner had not handed their keys in at reception.

Very satisfactory hotel - the location is great and our room was large enough and comfortable.

Central location, very nice and helpful staff, great breakfast, clean and spacious rooms, nice atmosphere

Good central location with access to the main areas of the city. Staff is pleasant and helpful. Room accommodation and comfort is appropriate for a business trip.

Wake up call is not reliable.

There is nothing that i could fault about our stay with you. The staff were extremely friendly, hotel immaculate food excellent and we had a free upgrade to the Ruskin Suite which was out of this world. On our next saty in Oxford we will certainly be staying with you again. If you do any special offers at any time please do not hesitate to email me the information.

The room was very nice - spacious & clean & the bed was very comfortable.

The breakfast - 30 mins wait & not good quality.

The hotel's location is good and the bar and restaurant are look good and are comfortable. The rooms are also pretty good.

The morale among the staff doesn't seem to be very good. They were snapping at each other in front of the guests. Also, we had to wait half an hour for our room, even though we arrived 14.15, and the check-in time is 14.00.

The location off the high street was ideal for exploring Oxford

although the room was comfortable there was a constant smell of fried food . I must have been close to the kitchens! I also wished breakfast was included in the cost of the room.

location excellent. Parking good. Reception helpful and booking communication good , but had to ring to ensure parking available. room first offered was already occupied and had to change (to smaller room) breakfast food good but restaurant service poor and procedure of obtaining it was chaotic.

Good room, clean and efficient bathroom, excellent if slightly expensive restaurant. Excellent location in centre of town. I found the staff pleasant and helpful and I do not agree with previous guest's criticism of their attitude.

Sound insulation of room poor. One could hear conversations in corridor and even, though less noticeably, from an adjacent room.

The hotel is very central, the weather was very cold but the room was always warm, beautiful part of the city too, near all tourist attractions

The bed was too soft (it's only a minor complaint), the fridge in the room did not work.

The warmth of the reception staff and a great breakfast!

We particularly liked the room (105) - spacious and comfortable. The view is wonderful and the location very convenient.